Essentially, think of this as you setting up a new office (team) in Sri Lanka without any of the fixed costs.  So your employees in Sri Lanka would work based on the local calendar in terms of holidays, working hours etc.  However, the nature of our business dictates that we are available at all odd times if urgent assistance is needed…so we are able to provide that same peace of mind. If it’s necessary for you to have an overlap of hours with your in-house team, we can work on a schedule that suits your requirements…just let us know.